![]() ![]() G2A is usually the easy scapegoat for the whole big back of dicks. Just like they followed through to charge "buyer protection" extortion fees for simple due-diligence, and they started unloading "mystery keys" in the most classic of raffle-scam styling. In my experience Kinguin has always been far worse than G2A, so If this thing sticks, I'd expect to see them doing the same or similar soon. = Rest of the post is just me going on tangents mostly::= Of course, presumably you're talking a normal key purchases here, and in which case that's almost certainly an artificial difficulty barrier being imposed of no practical value that's time-consuming and obnoxious in order to minimize rightful refunds for faulty product sales. It's not to hard to envision a possible good-faith argument in contrast that's rooted around some official authority interaction for matters in the hundreds of dollars or so. How much are we talking money wise for the game (singular?) you purchased? Without such a document, your application will have to be declined. Official stamps confirming the authenticity of the report.All this data can be found in the receipt for the order: The seller's data (such a first and last name, address, user ID, nickname etc., anything that helps the police identify the seller). ![]() Next, send us a scan of the official document confirming a report was filed. First, you need to report the fraud committed by the seller to the local police or other appropriate authority in your area.Ģ. You can learn more at and in our terms and conditions:, point 6.23.īefore we move forward with your application, two steps are necessary: 1. Its purpose is to help G2A.COM users get their money back if a product they bought isn’t as described, doesn’t work or stops working and a compromise with the seller could not be reached. Thank you for applying to the Money Back Guarantee program! My next step will be to bring this to our customer rights protection organisation, they love to sue companies over their unlawful EULAs. I read that G2A is a shady company from other complaints, but now I have experienced it myself. If a digital item you purchased on G2A.COM is not as described, doesn’t work or has been removed from your account, you will receive a refund. The "bill" contains "seller ID: b6693a9f-301f-4609" as the only information about the seller.Īre they serious? This is just a "fuc* you" answer that they are not even thinking about refunding my money and don't care about their promise: ![]() I should use the information from the receipt to identify the seller. I need to report the "fraud" (maybe it was just a mistake?) committed by the seller to the local police or my claim will be denied. Bought a key on G2A.com (I know, my fault.), it was a dupe (key already used), contacted the seller (no response), filed a ticket (claim) under G2A's "Money Back Guarantee" - and what did they answer? ![]()
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